Backorders

ALL "In Stock" orders are charged to your card when you go through the checkout process. Backordered items will not be charged to your card until the product ships. Backorders are subject to manufacturers Estimated Time of Arrival(ETA). ComTec is not responsible for manufacturers not meeting their product shipping ETA. 

Orders can not be cancelled once they are in the shipping process or have left the warehouse. Refused orders will charged the shipping fee plus the minimum restocking fee - to be determined by the distributor shipping the product as either a flat rate of $50.00 or a percentage of the purchase price.

Special Orders

ALL Special Orders are charged to your card when when you go through the checkout process. ComTec is not responsible for manufacturers not meeting their product shipping ETA.

Qualifying Special Orders cancelled prior to shipping are subject to a 3.0% processing fee, providing the cancellation occurs after 9:00pm EST of the same day the order was placed. 

ComTec will not accept any returned Special Orders unless the items are found to be defective, these items will be replaced with the same product.

Certain Special Order items may not be cancelled or returned once ordered unless found to be defective,  these items will be replaced with the same product.

ComTec reserves the right to cancel any order if the product has been discontinued, is no longer available from our network of suppliers or if the transaction is suspected to be fraudulent.