Orders placed on weekends or holidays will be processed on the next business day.
Please Note: Any $10.00 Flat Rate order over 40Lbs will be charged actual freight
- In-Stock orders placed through our web site are normally processed within 1-2 business days.
- Orders involving Back-Ordered or Special Order items will be shipped as soon as stock is available, ComTec has no control over Manufacturer fulfillment dates.
- In Canada we ship by UPS, Purolator, FedEx. ComTec reserves the right to substitute the customer's courier of choice providing there is no negative impact to delivery time or cost to customer.
- Tracking numbers are available at customers request.
- ComTec will NOT ship via Canada Post or customer accounts to destinations in Canada. We have no control over tracking.
- ComTec will not ship to a P.O. Box address.
- Orders paid by Credit Card will be shipped to the address indicated as the Billing Address for your Credit Card as registered with your Bank. This is verified during the payment process. 3 party shipping is allowed by special arrangement only.
Saskatchewan and Manitoba:
Orders to Saskatchewan and Manitoba may not ship at the estimated Freight amount. If the product is not a stocked item and is shipped direct to the customer from one of our suppliers, additional fees incurred by us may be applied to the order as freight. You will be notified of this when the order is processed by our staff prior to shipping.
ComTec reserves the right to delay or cancel any order we determine to be suspicious or fraudulent. Fraudulent attempts to process orders through ComTec's website will be reported immediately to the authorities.
All transactions require your credit card to be registered with a North American Bank.
All Prices are listed and Transactions are Processed in Canadian Dollars
ComTec will NO LONGER accept payment from or ship products outside of Canada. IP addresses are recorded with all orders, any order originating outside of Canada will be rejected.
ALL "In Stock" orders are charged to your card when you go through the checkout process. Backordered items will not be charged to your card until the product ships. Backorders are subject to manufacturers Estimated Time of Arrival (ETA). ComTec is not responsible for manufacturers not meeting their product shipping ETA.
Orders can not be cancelled once they are in the shipping process or have left the warehouse. Refused orders will charged the shipping fee plus the minimum restocking fee - to be determined by a percentage of the purchase price.
Special Orders are charged to your card when when you go through the checkout process. ComTec is not responsible for manufacturers not meeting their product shipping ETA.
Due to the nature of Special Order items, they may not be canceled once the manufacture has received the order. ComTec will not accept any returned Special Order items unless the items are found to be defective, and only once the return is authorized through the RMA process, these items will then be replaced with the same product.
ComTec reserves the right to cancel any order if the product has been discontinued, is no longer available from our network of suppliers or if the transaction is suspected to be fraudulent.
Late or Lost Orders
ComTec is not responsible for late or lost orders. This is an issue between the customer and the courier. Before Contacting ComTec: Please contact the courier and provide them with the Tracking Number found in the "Shipped Notification" email sent to you when your order was shipped, the Tracking Number can also be found by logging into your account on the ComTec web site. ComTec will do everything we can at this point to help find the order.
Please Note: Not all orders are shipped from ComTec, we utilize a network of distributors that ship products to customers for us. ComTec will not refund or re-ship any order without notification from the courier that they have completed their Tracking Investigation and found the order delivered incorrectly or lost. If the courier determines the order was delivered to the correct address, no refund will be provided.