Orders placed on
weekends or holidays will be processed on the next business day.
Canadian Orders:
- In-Stock orders placed
through our web site are normally processed within 2 business days.
- Custom and Pre-built
computers normally ship within (4-5) business days, depending on component availability.
- Orders involving
Back-Ordered or Special Order items will be shipped as soon as stock is available, ComTec has no control over
Manufacturer fulfillment dates.
- In Canada we ship by UPS,
Purolator, FedEx, we will not ship Canadian orders via Canada Post. ComTec reserves the right to substitute
the customer's courier of choice providing there is no negative impact to delivery time or cost to customer.
- Tracking numbers are
available upon customer request.
- ComTec will
NOT ship on customer accounts to destinations in Canada. We have no control over courier pickup or tracking.
- ComTec will not
ship to a P.O. Box address.
- ComTec will only
ship to the address indicated as the Billing Address for your Credit Card that is registered with your Bank. This is
verified during the payment process.
ComTec reserves the right to delay or cancel any order we determine to be suspicious or fraudulent. Fraudulent
attempts to process orders through ComTec's website will be reported immediately to the authorities.
All transactions require your credit card to be registered with a North American Bank.
All Prices are listed and Transactions are Processed in Canadian Dollars
International
Orders:
*** ComTec does NOT accept payment from or ship products outside of continental North
America. IP addresses are recorded with all orders, any order originating outside of Continental North America will be
rejected.
USA Orders:
- US orders
placed through our web site are normally
processed within 4-5 days.
- Custom and
Pre-build computers normally ship within 7 business days - assuming the items are in stock.
- Orders involving
Back-Ordered or Special Order items will be shipped as soon as stock is available, ComTec has no control over
Manufacturer fulfillment dates.
- ComTec
ships USA destined orders by FedEx Ground 5-7 Days, Express 2-Day or customer account.
- USA customers are responsible for all Duties, Brokerage and Taxes
associated with their order. Additional Handling Fees will be applied prior to shipping.
- Tracking
numbers are available upon customer request.
- ComTec
will ship via customer account to destinations in the USA.
- ComTec
will not ship to a P.O. Box address.
- ComTec will only
ship to the address indicated as the Billing Address for your Credit Card that is registered with your Bank. This is
verified during the payment process.
ComTec reserves the right to delay or cancel any order we determine to be suspicious or fraudulent. Fraudulent
attempts to process orders through ComTec's website will be reported immediately to the authorities.
All transactions require your credit card to be registered with a North American Bank.
All Prices are listed and Transactions are Processed in Canadian Dollars
Return Policy:
All returned item(s) will be thoroughly inspected to
determination if the item(s) are eligible for credit, replacement, exchange or repair.
Please be sure to follow these guidelines to avoid any delay or denial in processing your return. Returns for credit and
exchange may take up to 7 business days from the time your return is received. Returns for repair/replacement are reflective
of the manufactures warranty, please see our Warranty Policy.
ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING including all manuals, diskettes,
CDs, digital media, warranty cards and other accessories as provided by the manufacturer unless otherwise specified. A return
will not be processed or a restocking fee may be charged if any item(s) included in the original packaging are not present in
the returned package.
Defective
Item(s) – ComTec Computers Ltd. will accept defective item(s) within 15 days of receiving your product. At
which point it will be at ComTec's discretion to issue a credit, ship a replacement product, exchange
or repair the item and return it to you.
Non-Defective Items(s) - Return of non-defective un-opened
items is at the sole discretion of ComTec Computer Sales, product manufacturers may be consulted prior to granting the
return. Non-defective item(s) will be subject to a minimum re-stocking to be determined by the distributor shipping the item
and must be returned within 15 days of original invoice date. ComTec will NOT accept open non-defective items.
Please contact us at support@comtec.ca if you have questions about which item(s) are
returnable.
Software And Consumables – Software & Consumables (Toner &
Ink Cartridges as well as Digital Media) are not returnable.
Return Shipping Guidelines:
WARNING: ComTec maintains serial number
tracking. ComTec will not provide warranty for products purchased from any other re-tail or e-tail business. ComTec
will notify the authorities if any item is discovered to be stolen and will not be returned to shipper. Credit or replacement
will not be issued.
Please read the following shipping instructions carefully. Products that arrives damaged in shipment, without an RMA number
will be returned to you non-repaired. Products damaged through neglect due to improper packaging or in shipment, will void the
warranty and be returned to you at your expense non-repaired. Any alteration to the product (i.e., removal, damage, or
tampering of labels or seal, defacement of the product or abuse) will void the warranty and be returned to you at your expense
non-repaired. RMA numbers will expire after 14 days.
Only products and quantities authorized will be accepted. For questions about your RMA Packing Slip, please contact ComTec
Computers prior to shipment at support@comtec.ca.
The following are helpful guidelines for packaging products for shipment. By adhering to these guidelines you will provide the
best possible protection for the product so it is not further damaged in transit. Place the product in its original ESD
(electro-static discharge) protective bag (if shipped with one) prior to shipment. If the ESD bag is not available, please use
an equivalent anti-static bag. Use an outer carton that is made of corrugated paper. Do not use chipboard as it is not strong
enough to withstand the rigors of transit. Please make sure the corrugated carton is free from defects and is structurally
sound.
To protect the product from shock, you will need to use a cushioning material. Foam may also be used as long as the product
cannot move when the box is jolted and foam is covering all sides of the product. To ensure the product does not move inside
the corrugated carton, make sure that you have secured the product snugly with the same amount of cushioning on all sides due
to the fact the carton could be dropped on any side during shipping.
When shipping more than one product in a single carton, ensure that the product does not touch and they are both cushioned
individually. If utilizing foam, a minimum of 2" in all directions should be used. Peanuts or flowables maybe used during
shipping. Seal the corrugated carton firmly using adhesive backed tape. Your RMA number must be visible on 3 sides of the box.
Do not write RMA numbers on the retail packaging - this will VOID your return. Any package sent in without an
RMA number will be returned to you non-repaired.
Please use a traceable carrier that can provide you with proof of delivery (i.e., Airborne, Fed Ex, UPS, U.S. Priority Mail,
Purolator etc.) when returning your product. It is strongly recommend that you fully insure the package you are returning in
the event that package is lost or damaged in transit If shipping via a packaging store, make certain that the RMA number is
visibly placed on the outside of the package along with your name and return address. ComTec Computers Ltd. is not
responsible for items returned that are lost or damaged in transit, this is an issue between the Courier and you.
